Bridges Steering Committee

With assistance from TMAC, the City is evaluating each bridge to identify Lean Six Sigma projects that would positively affect the bridge crossing times for commercial vehicles. In the future, similar efforts will be directed to the areas of passenger vehicles and pedestrian crossings. These projects are intended to make improvements at the Ports of Entry and reduce wait times in a safe and secure manner.

P3 Program

This program is a reimbursable program that allows the City of El Paso to pay for Customs and Border Patrol overtime, ensuring all lanes of City-owned ports are staffed during peak hours in an effort to reduce wait times.

El Paso was chosen as one of five cities to participate in this five-year pilot Public-Private-Partnership (P3) Program with Customs and Border Protection. The additional service hours are funded by the tolls travelers pay when crossing the border. The City Council authorized Section 560, which covered the P3 reimbursable fee agreement, in December 2013.

Currently, the City of El Paso’s International Bridges Department manages databases analyzing the P3 Program and all bridge investments to determine the return on investment. The City Council receives reports with the data analysis. The Department endeavors to work around data constraints, develop and update performance measures and implement additional research methodologies to provide a clearer understanding of the benefits of the P3 Program and related projects.

Metropia Bridge Wait Times

Metropia, a mobile application for traffic and navigation, utilizes real-time and historical traffic data to assist users in planning commutes. The app predicts travel patterns and helps reduce congestion by recommending travel times that avoid peaks in traffic and traffic flow disruptions such as accidents or closures. Because the data is crowd-sourced, an increase in users results in an increase of information and more accurate recommendations.

The City of El Paso and the Camino Real Regional Mobility Authority (CRRMA) teamed up with Metropia to enhance the app and include the El Paso Ports of Entry and the Ciudad Juarez street network. These enhancements will increase data collection related to bridge crossing wait times, help reduce congestion and disseminate information about real-time crossing information. In addition, the enhanced app will allow data to be segmented based on crossing type and direction of crossing. The app will provide bridge operators and affiliated organizations with critical data needed to plan future bridge improvement projects.

The following list outlines some of the benefits of using the Metropia app:

  • Data collection of crossing wait times;
  • Dissemination of real-time bridge wait times;
  • Crowdsourced, real-time data of border crossing conditions;
  • Improved cross-border traffic management and congestion reduction;
  • Provide critical information to bridge operators and agencies in the U.S .and Mexico; and
  • Bridge survey collection tool.

E-Fast Pass Program

  • Currently E-Fast Pass tags may be purchased on our website or at the Toll Plaza Office, located adjacent to the toll booths at the Zaragoza Toll Bridge. In the near future, the tags will also be available at the Stanton Street Bridge and at the One Stop Shop, at 811 Texas.
  • The minimum amount of credit to open an account will be $20 for a passenger vehicle and $20 for a commercial vehicle.
  • The tags may be purchased using cash, or check with proper identification. Visa, MasterCard, and Discover are accepted but a 1.98% service charge will be added. After the initial account opening payments in any amount may be made in the form of check or money order sent by mail; or online using a credit card (No service charge for on-line payments.)
  • Vehicles using a tag may use any Southbound lane at the Stanton or Zaragoza Bridges.
  • Any check returned for insufficient funds will be assessed a $30.00 service charge.
  • Patrons may call at any time to find out the balance of their account; this information is also displayed on the fare display as you use your tag. Customers may also check their balance through our EPTOLL website https://eptoll.elpasotexas.gov after registering your account for online viewing.
  • Our online access allows you to view recent toll activity, balance and other account information, view detailed account activity by tag number, view and print account statements for any month in the year, and make payments in any amount using a credit card – as an added bonus, there is no additional fee charged for payments made online. Currently there is a 1.98% charge added to credit card payments made in person.
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